Privacy policy

The Grizzly Labs fully respects your privacy. By using Genius Fax, you consent to the present policy.

What data we collect, how and why

We don't collect any personal information unless we truly need it to operate the service.

Account information

When you sign up to Genius Fax, you provide us with an email address and a password. This login is used to identify you and to keep track of the status of your faxes. If you purchase fax credits and subscriptions from us, your payment details will only be used to complete your transaction.

We may notify you by email of important events about our apps and services, such as the reception of faxes, the expiration of a subscription and upcoming changes to our products.


We store the PDF files of your faxes so you can access them at any time and from any device. We store the metadata of these faxes on our servers to display your fax history with the name of fax senders/recipients, the number and any note you added to your faxes. If you delete a document from your fax list, the associated PDF file(s) and references will be erased permantely.

Usage data

We keep a log of your sessions, device types, actions and error messages in order to maintain the service. These are archived for up to a year. We may access this data to debug issues that you report to our support team. If you encounter a problem with our apps, you may also email your logs to our team so we can resolve the situation.

We use analytics tools to analyze usage in aggrate and determine which feature to improve, refactor or remove. This data is anonymized. It's deleted within 26 months.

Access & Security

Your fax documents are stored encrypted at rest, and all communications between our applications, our servers and their data centers are encrypted.

We don’t share your data with anyone except for running Genius Fax, complying with the law, preventing fraud and protecting our rights.

We use the services of other companies to help us operate Genius Fax. These companies may access your data but only on our behalf and in compliance with this privacy policy and our legal obligations.

Name Purpose
Help Scout Customer help desk
Amazon AWS Cloud infrastructure hosting
Heroku Cloud application platform
Google LLC Analytics and advertising
SolarWinds Log management
Branch Mobile linking
Stripe Payment processing
Phaxio Fax transmission
MemCachier Memory caching
New Relic Performance monitoring
openredis Memory monitoring
Rollbar Error tracking

Your data is stored only in the EU or in countries that ensure a level of protection deemed adequate by European regulators (for example, countries under thge EU-US and Swiss-US Privacy Shield Frameworks).

Your rights

You can access, edit, export and delete your faxes in the Genius Fax applications and by logging into your account at You can also have your account (and faxes) deleted permanently by closing your account in the Settings page of the Web application.

How to contact us

If you have any question about your rights and this privacy policy, please email us at You can also contact us via our website at

Changes to this policy

If we decide to change our privacy policy, we will post those changes on this page.

  • June 1, 2018 - Update to reflect GDPR compliance
  • September 11, 2017 – Update to reflect that sent faxes are kept until deletion.
  • 2012 – Original version.